Mobile phones have evolved tremendously in recent years. They now have a myriad of powerful features never before seen in any phone system. Many businesses rely on them as a vital tool in business operations, and some of them have even ditched their phone lines completely in favor of mobile devices. But is this really the best decision? Have business phone systems really become irrelevant or even obsolete?
Importance of Business Phone Systems
The value of modern communication systems is incontestable. But this doesn’t mean that traditional business phone systems are no longer useful. Let’s take a look at some of their key uses for modern businesses today.
Integration of Several Phone Functions
One of the reasons why business phone systems remain important to this day is because of their ability to integrate multiple phone functions into one efficient hub that is very easy to manage.
Conventional features like call forwarding, call screening and call logs are staples of all business phone systems. In addition, they can also be seamlessly integrated with some of the most popular online tools today like Google Apps, Microsoft Outlook or your own helpdesk application.
Compared to conventional phone systems that come with bulky apparatus and expensive maintenance costs. The modern business phone systems that are available today are very cost-efficient. From installation and operation to maintenance and updates, contemporary systems are incredibly affordable.
Another importance of business phone systems today is that they are completely scalable. You don’t have to worry too much at the onset about how many phones you will need or which features you will have to install. Modern business phone systems can easily expand as your business expands. If ever you need to cut back, it is just as easy to eliminate the units and features that are no longer useful for your business. This way, you don’t get stuck paying for services that you don’t really need.
Potential Problems of Having No Proper Phone System
Despite the many advantages that modern business phone systems offer. A lot of traditionalists are still convinced that they are an extravagance. They choose to stick with their old phone systems. Believing that these are still serving them well in the modern business age. Unfortunately, this particular kind of loyalty might lead to several problems for your business and for your employees as well.
Lack of Privacy for Employees
Separating business and personal communication is not very easy if you do not have a proper business phone system in place. Using your mobile phone number for business calls might sound practical in the beginning. But it won’t be long before this practice will take a toll on your private life. Business associates will be able to easily reach you even while you are vacationing with your family, for instance.
Lack of Security for Business Data
On the flip side, this is also not good for business. If you lose your personal mobile phone, critical business data might be placed at risk. With a proper business phone system installed, business and personal calls can easily be separated with some simple automation and forwarding settings.
Limited Access for Clients and Business Partners
If you do not have a modern business phone system in place, your clients will only be able to call you during your business hours. If your business closes at 5 pm, for instance, your customers will have to wait until the next morning until they can call you again.
While some clients might be willing to wait, others will just as easily move over to the next open shop that they can find. In other words, the lack of a business phone system can cost you a considerable number of potential customers.
These are just some of the ways that your business will be limited if you do not have a proper business phone system installed. Fortunately, the solution is very simple. All you have to do is get in touch with your IT provider. Then ask for a custom phone solution that fits the specific needs and operations of your business.
Each business is unique and so there is no one size fits all when it comes to business phone systems. A reliable IT provider will be able to assess your needs and provide you with the exact phone system that you need.
To learn more about the benefits of a proper business phone system, you can check out our on-demand webinar where Crystal also talks about how a managed services provider can help you with your business communication system requirements. And, as always, please let us know if you have any questions.
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